Alfred Ashley for Computer Support London, Business Phone Systems, VoIP, Network Support and Security
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    |  All Products & Services  |  Computer Support for London and the North West


Computer Support in London and the North West

Alfred Ashley recognise the need for a resource of specialist staff by supplying expert computer support in London and the North West of England.

The cost of maintaining numerous office applications for a small audience cannot be justified by many company's. Our support proves very cost effective.		Computer Support in London and the North West

Deploying Computer Support in London and the North West

A key advantage in deploying telephone support has come from the advancements in telecommunications. Facilities are available to remotely access customer's sites, servers and workstations, allowing our technicians to move from site to site easily.

Alfred Ashley places a high level of importance on mimicking our customers environment. We constantly invest to ensure we have the software and hardware we need to recreate customers' scenarios for problem diagnostics.

Computer Support and Maintenance Contracts

In order to guarantee the correct level of support, Alfred Ashley has a number of standard support contracts. The contracts are credit based so a customer can pre-purchase a minimum amount of credits, only topping up if they need to.

This gives the customer total freedom, providing a fair charging method compared to fixed fee contracts that many suppliers enforce. Customers can use our services to perform a variety of tasks from administrative functions to solving technical issues.

It's important to note that this type of contract has a retainer fee, which covers the cost of mimicking your environment, so your supported products are readily available.

It also represents our commitment to upgrading products, keeping them in line with your systems - guaranteeing you receive the highest level of support and expertise.


We have 3 standard support contracts. (Fixed cost contracts are available on request)

Support Contracts            Hours

Gold coverage                   4 Hour Response
Silver coverage                  8 Hour Response
Bronze coverage               (No SLA)

Hardware Technical Support

To protect your current investment and ensure minimum downtime it is vital that your hardware is covered by a support agreement in case of failure.

As part of our service we will audit your existing systems and provide you with a hardware support agreement to suit your business needs.		Hardware Technical Support

Computer Support Helpdesk System

All telephone support requests are logged into our helpdesk system. This provides us with the tracking information and reports that we need to monitor every call. At the end of each month a summary of all helpdesk calls placed is sent to each customer.
For more on Alfred Ashley's Computer Support strategy for your organisation - please CLICK HERE TO CONTACT USClick Here to contact Alfred Ashley now...

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