AVAYA Digital Business Phone Systems Support Centre

AVAYA Digital Business Phone Systems require authorized maintenance for most issues and you should contact The Alfred Ashley Technical Services Helpdesk. However, below are a number of user areas assisting with day to day operation.

AVAYA Short Codes

Code	Telephone Number	Feature	Line Group
*00	Blank	CancelAllForwarding	0
*01	Blank	ForwardUnconditionalOn	0
*02	Blank	ForwardUnconditionalOff	0
*03	Blank	ForwardOnBusyOn	0
*04	Blank	ForwardOnBusyOff	0
*05	Blank	ForwardOnNoAnswerOn	0
*06	Blank	ForwardOnNoAnswerOff	0
07N#	N	ForwardNumber	0
*08	Blank	DoNotDisturbOn	0
*09	Blank	DoNotDisturbOff	0
10N#	N	DoNotDisturbExceptionAdd	0
11N#	N	DoNotDisturbExceptionDel	0
12N#	N	FollowMeHere	0
13N#	N	FollowMeHereCancel	0
14N#	N	FollowMeTo	0
*15	Blank	CallWaitingOn	0
*16	Blank	CallWaitingOff	0
*17	?U	VoicemailCollect	0
*18	Blank	VoicemailOn	0
*19	Blank	VoicemailOff	0
20N#	N	SetHuntGroupNightService	0
21N#	N	ClearHuntGroupNightService	0
22N#	N	SuspendCall	0
*29	Blank	ToggleCalls	0
*30	Blank	CallPickupAny	0
*31	Blank	CallPickupGroup	0
32N#	N	CallPickupExtn	0
33N#	N	CallQueue	0
*34	Blank	HoldMusic	0
35N#	N	ExtnLogin	0
*36	Blank	ExtnLogout	0
37N#	N	ParkCall	0
38N#	N	RideCall	0
*39	1	RelayOn	0
*40	1	RelayOff	0
*41	1	RelayPulse	0
*42	2	RelayOn	0
*43	2	RelayOff	0
*44	2	RelayPulse	0
45N#	N	AcquireCall	0
*46	Blank	AcquireCall	0
*47	Blank	ConferenceAdd	0
*48	Blank	VoicemailRingbackOn	0
*49	Blank	VoicemailRingbackOff	0
*50	Blank	ForwardHuntgroupOn	0
*51	Blank	ForwardHuntgroupOff	0
*52	Blank	Cancel or Deny	0
53N#	Blank	CallPickupMembers	0
57N#	N	ForwardOnBusyNumber	0
70N#	N	DialPhysicalExtnByNumber	0
71N#	N	DialPhysicalExtnByID	0
*DSSN	";[0151] – ERR'-N	DisplayMsg	0
*SDN	";[0151] – ERR'-N	DisplayMsg	0
*SKN	";[0151] – ERR'-N	DisplayMsg	0
[90N];	0N	Dial3K1	0
[91N];	1N	Dial3K1	0
[9N];	N	Dial3K1	0
[9]	N	Dial3K1	0
9	.	SecondaryDialTone	0
911	911	Dial	0

Note: The "Follow Me Here" (*12*N#) and "Follow Me To" (*14*N#) functions can be canceled by using *14*# on the user's original extension.

With the default short codes, the following will happen:

All calls preceded by 9 will receive secondary dial tone.

International numbers follow the "[90N];" short code.

Long Distance numbers use the "[91N];" short code.

Local (7 digits) numbers use the '[9N];" short code.

Local (10 digit) numbers use the "9xxxxxxxxxx" short code.

For more information on Alfred Ashley's Avaya Digital Business Phone Systems - please CLICK HERE TO CONTACT US

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